ORDER TURNAROUND TIMES
Ready-made products are dispatched within 2-3 business days. Two-piece watch straps are bespoke and made to order and require 7-10 business days to handcraft. If your order contains both bespoke and ready-made items, they will ship together when the entire order is complete. You'll receive a shipping notification when your order is dispatched. Please note: business days means Monday thru Friday.
INTERNATIONAL SHIPPING OPTIONS
All international orders over $100 USD receive free shipping and are sent via DHL eCommerce.
We offer free standard shipping on orders over $100. Orders less than that are a flat rate of $10 USD. This service is registered with signature confirmation and arrives within 7-10 business days after shipping. Delivery time will depend on your country's customs clearance, any Covid-19 related delays, busy holiday periods, civil unrest, natural disasters and dangerous weather conditions.
DHL Express 2-3 Day
This is a blazing fast 2-3 business day, premium, fully trackable service with signature confirmation. It’s priced very competitively with rates starting at $14 USD.
INTERNATIONAL SHIPMENTS DELAYS
We are not responsible for shipping delays that are caused by Covid-19 delays, busy holiday periods, peak times of the year, customs clearance, bad weather, war or any natural disasters.
CUSTOMS DUTIES AND TAXES
International customers are solely responsible for any import duties, taxes or customs fees that may be charged by their country. Customers in countries like the United States and many others don't have to pay import duties on orders under $2,000 USD, but a few other countries do.
AUSTRALIAN SHIPPING OPTIONS
All Australian orders over $100 receive free shipping and are sent as Parcel Post via Australia Post. Orders less than $100 are a flat rate of $13.
Australia Post - Parcel Post
This is a 2-5 business day delivery service within New South Wales and 3-6 business day delivery outside of the state and includes tracking and signature on delivery.
Australia Post - Express Post
With this service, packages arrive the next business day after shipping if you're within the Express Post network or within two days if you're outside of it. This service is fully trackable.