Store Policies

Order Cancellations
Due to the high volume of orders and inquiries we receive, we're unable to make changes to orders after they have been received, nor do we cancel orders or issue refunds. We are a very small team and the vast majority of our time goes into fulfilling orders. We kindly suggest that you choose your product carefully before confirming your order or contact us with any questions or concerns you may have before placing your order.

Returns and Exchange Policy
We offer a vast selection of bespoke handcrafted leather watch straps. It's a very detailed process with over 50 steps and several hours of meticulous manual labor involved. Every single strap is made-to-order to your exact specifications to fit your wrist and watch exclusively.

Choosing your correct size is a breeze. Be sure to read through Determining your watch strap size for help. If you're unsure about your size, please contact us for assistance before placing your order. We'll be more than happy to assist you.

Because of the bespoke nature of all our leather goods, delays with packages clearing customs, and the added expense of shipping orders internationally back and forth, all sales on all products are final. There are no refunds or exchanges.

Guarantee
We’ll never send you anything less than perfect, as we take immense pride in our work and have a reputation for creating exceptional leather goods. Rest assured, if for some reason your item arrives damaged or there is some major issue on our part, we will remedy the situation right away. We guarantee it.

Warranty
We are meticulous in the handcrafting of our leather goods. With proper use and care, our products should last you a very long time. Our one year warranty covers any Bas and Lokes product with manufacturing or materials defect under normal conditions of use such as stitching failure, assembly defects or material failure.

This warranty does not cover normal wear and tear or damage caused by you, damages caused by accident, water damage, alterations made by you or a third party, and general neglect through use. Depending on the items and the nature of the issue, we’ll either repair or replace the item. Each case will be assessed individually.

Despite the care and attention we put into making and quality-controlling our goods, we realize that occasionally, some things can be missed or issues can arise through use. If this is the case for you, just contact us with the nature of your problem and we’ll be more than happy to work with you to find a resolution.