Order Cancellations
Due to the high volume of orders and inquiries we receive, we're unable to make changes to orders after they have been received, nor do we cancel orders or issue refunds. We are a very small team and the vast majority of our time goes into fulfilling orders. We kindly suggest that you choose your product carefully before confirming your order or contact us with any questions or concerns you may have before placing your order.
Returns and Exchange Policy
Our watch straps are bespoke and made to order to your specifications. They involve a process with over 50 steps and several hours of meticulous handcrafting. Because of the bespoke nature of all our leather goods, delays with packages clearing customs, and the added expense of shipping orders internationally back and forth, all sales on all products are final. There are no refunds or exchanges.
Once an order is placed, we are unable to amend any details, cancel, or process refunds. While it may seem easy to update an order, placing one triggers a chain of events related to the crafting and shipping of your items. Our customer service team works remotely and is not in frequent direct contact with our craftspeople, so change requests will likely not reach us in time. Our products are custom-made to your specifications, and our crafting team starts work almost immediately. Once we begin making your strap, we cannot start again without wasting materials and resources. All sales are final.
For our other products, such as bags and watch pouches, which are not made to order, we also maintain a no-return and no-exchange policy due to the logistical complexities and high costs associated with international shipping.
All sales on all products are final. There are no refunds or exchanges.
Guarantee
We’ll never send you anything less than perfect, as we take immense pride in our work and have a reputation for creating exceptional leather goods. Rest assured, if for some reason your item arrives damaged or there is some major issue on our part, we will remedy the situation right away. We guarantee it.
Warranty
We are meticulous in the handcrafting of our leather goods. With proper use and care, our products should last you a very long time. Our one-year warranty covers any Bas and Lokes product with manufacturing or materials defects under normal conditions of use such as stitching failure, assembly defects, or material failure.
This warranty does not cover normal wear and tear or damage caused by you, damages caused by accident, water damage, alterations made by you or a third party, and general neglect through use. Depending on the items and the nature of the issue, we’ll either repair or replace the item. Each case will be assessed individually.
Despite the care and attention we put into making and quality-controlling our goods, we realize that occasionally, some things can be missed or issues can arise through use. If this is the case for you, just contact us with the nature of your problem, and we’ll be more than happy to work with you to find a resolution.