FAQ

Please see our Strap Sizing Help page for assistance with sizing.

Easy as pie. Learn how to change a watch strap in a flash here.

We can accommodate most minor customizations to the majority of our watch straps. We can make modifications such as sewing your strap a different thread color, not sewing it at all, sewing it in a different stitch pattern, cutting a different tail shape, tapering the strap or not tapering it at all. We don't, however, do any custom notching to the lug area, curved lug straps or make watch straps using leathers that don't already exist in our online collection. Just contact us before purchasing your strap and tell us what you're interested in and we'll see if it's something we can do.

No. NATO straps have traditionally always been one length fits all. The excess tail is meant to be backed up and tucked into the keeper. Historically, that's how they’ve always been worn and in our opinion the most aesthetically pleasing. If you prefer a watch strap that is made to fit your wrist exactly, we suggest going with one of our two piece straps. Those are bespoke and made to measure.

Tapered straps start out wider at the lugs (the end that attaches to your watch) and narrow (taper) toward the direction of the tail and the buckle. So for example, if your Rolex Sumbariner has a 20mm lug width and you want a tapered strap, then you would choose a 20/18 strap. This means the lug is 20mm wide and the buckle width is 18mm. Keep in mind that the higher number is the lug width and the smaller number is the buckle/tail width

All our watch straps can be worn with the Apple Watch. All you need is an adapter. These are inexpensive and readily available at many online retailers.

All prices are in USD. We accept Visa and Mastercard credit card payments directly through our own highly secure and encrypted website during our checkout process. Those payments are processed through the world respected gateway payment provider, Pin Payments. Pin Payments processes the transactions so we never have access to your credit card details. It is 100% secure and safe. We also accept all major credit cards through PayPal and you don't need to have an account with them to pay using your card. Rest assured, your transactions will always be highly secure as Paypal is an extremely safe, fast and efficient way for you to make a purchase.

We price our products in USD. This is mainly because the vast majority of our customers come from all parts of the world and prefer to transact in USD as it's a familiar currency. Furthermore, it’s incredibly difficult to source the materials we need from Australia, unfortunately, and as a result, nearly all of our supplies are purchased from the United States or other countries that charge us in USD.

If you’re Australian and prefer to transact in AUD, we're happy to help via the means of direct deposit. Please note, we’d still have to convert the total amount of your order from USD to that given day's exchange rate in AUD. Please email us beforehand if this is something you prefer to do so that we can arrange to send you the banking details to our financial institution.

Yes, we ship worldwide!

For international shipping we offer two options:

DHL eCommerce - This is standard service at a flat rate of $10 USD. All packages are registered, have signature confirmation and arrive within 7-14 business days after shipping. Packages are not trackable, however, this service is very reliable. Delivery time will depend on your country's customs clearance, busy holiday periods, natural disasters and dangerous weather conditions.

DHL Express - This is a blazing fast 2-3 business day, premium, fully trackable service with signature confirmation. It's priced at very competitive rates starting at $14 USD.

For shipping within Australia we offer two options:

Australia Post Parcel Post - This is a 2-5 business day service and includes tracking and signature on delivery for $10 USD.

Australia Post Express Post - Packages arrive the next business day after shipping if you're within the Express Post network or within two days if you're outside of it. This service is fully trackable with signature on delivery for $13.

We're sorry, but our workshop is private and closed to the public.

In the event of a loss, rest assured, your item will be replaced. No worries.

We offer a vast selection of made to order handcrafted leather watch strap styles. Crafting your bespoke watch strap is a very detailed and laborious process. There are dozens of steps and many hours of meticulous manual labour involved in the creation of your watch strap. If you're unsure about your size, please contact us for assistance before placing your order. Choosing your correct size is a breeze. Be sure to read through "Determining your watch strap size" for help.

GUARANTEE

We'll never send you anything less than perfect, as we take immense pride in our work and have a reputation for creating exceptional leather goods. Rest assured, if for some reason your item arrives damaged or there is some major issue on our part, we will remedy the situation. We guarantee it.

WARRANTY

We're meticulous in the handcrafting of our leather goods. Every product that leaves our workshop is inspected by three people to ensure quality. With proper use and care, our products should last you a very long time. Our one year warranty covers any Bas and Lokes products with manufacturing or materials defect under normal conditions of use such as stitching failure, assembly defects or material failure. Each case will be assessed individually.

This warranty does not cover normal wear and tear or damage caused by you, damages caused by accident, water damage, alterations made by you or a third party, and general neglect through use. Depending on the items and the nature of the issue, we'll either repair or replace the item.

Despite the care and attention we put into making and quality-controlling our goods, we realize that occasionally, some things can be missed or issues can arise through use. If this is the case for you, just contact us with the nature of your problem and we’ll be happy to work with you to find a resolution.

Due to the high volume of orders and inquiries we receive, we're unable to make changes to orders after they have been received, nor do we cancel orders or issue refunds. This is unnecessarily costly and time-consuming for us and a task and expense we wouldn't have had to begin with. We are a very small team and the vast majority of our time goes into fulfilling orders. We kindly suggest that you choose your product carefully before confirming your order or contact us with any questions or concerns you may have before placing your order.

Link coming soon

We can blind deboss many of our products with your initials or up to seven letters (No numbers or other characters in our handsome signature Arial Black font. Each letter is 5mm tall.

Watch straps can be stamped with up to three intitials on the tail, lengthwise or on the keeper. Placement of initials will depend on where it suits the strap best according to the size of your strap. Suede straps CANNOT be stamped at all.

Please contact us if you have any special monogramming requests to determine if it's something we can accommodate.