FAQ

Please see our Strap Sizing Help page for assistance with sizing.

Easy as pie. Learn how to change a watch strap in a flash here.

We can accomodate most minor customizations to the majority of our watch straps. We can make modifications such as sewing your strap a different thread color, not sewing it at all, sewing it in a different stitch pattern, cutting a different tail shape, tapering the strap or not tapering it at all. We don't, however, do any custom notching to the lug area, curved lug straps or make watch straps using leathers that don't already exist in our online collection. Just contact us before purchasing your strap and tell us what you're interested in and we'll see if it's something we can do.

Customization requests received with an order will not be honored without prior contact and approval by us.

No. NATO straps have traditionally always been one length fits all. The excess tail is meant to be backed up and tucked into the keeper. Historically, that's how they’ve always been worn and in our opinion the most aesthetically pleasing. If you prefer a watch strap that is made to fit your wrist exactly, we suggest going with one of our two piece straps. Those are bespoke and made to measure.

Tapered straps start out wider at the lugs (the end that attaches to your watch) and narrow (taper) toward the direction of the tail and the buckle. So for example, if your Rolex Sumbariner has a 20mm lug width and you want a tapered strap, then you would choose a 20/18 strap. This means the lug is 20mm wide and the buckle width is 18mm. Keep in mind that the higher number is the lug width and the smaller number is the buckle/tail width

You bet. All our watch straps can be used with the Apple watch. All you need is an “Apple watch adapter”. These can be easily sourced from thousands of retailers online including eBay and Amazon. They allow you to use any strap with your watch. Basically, if your Apple watch is the 38mm version, then most likely it will use a a 20mm or a 22mm wide strap. For a 42mm Apple watch, you will most likely need to use a 24mm wide strap.

All prices are in USD. We accept Visa and Mastercard credit card payments directly through our own highly secure and encrypted website during our checkout process. Those payments are processed through the world respected gateway payment provider, Pin Payments. Pin Payments processes the transactions so we never have access to your credit card details. It is 100% secure and safe. We also accept all major credit cards through PayPal and you don't need to have an account with them to pay using your card. Rest assured, your transactions will always be highly secure as Paypal is an extremely safe, fast and efficient way for you to make a purchase.

We price our handcrafted leather goods in USD because the vast majority of our customers come from all parts of the world and prefer to transact in USD as it's a familiar currency. If you’re Australian and prefer to transact in AUD, we can arrange for you to do a direct deposit to our financial institution, but we’d still have to convert the total amount of your order from USD to that given days exchange rate in AUD. Please email us before hand if this is something you prefer to do.

Yes! We ship worldwide.

For international shipping we offer two options:

DHL eCommerce - This is standard service at a flat rate of $10 USD. All packages are registered, have signature confirmation and arrive within 7-14 business days after shipping. Packages are not trackable, however, this service is very reliable. Delivery time will depend on your country's customs clearance, busy holiday periods, natural disasters and dangerous weather conditions.

DHL Express - This is a blazing fast 2-3 business day, premium, fully trackable service with signature confirmation. It’s priced at very competitive rates starting at $14 USD.

For shipping within Australia we offer two options:

Australia Post Parcel Post - This is a 2-5 business day service and includes tracking and signature on delivery for $10 USD.

Australia Post Express Post - Packages arrive the next business day after shipping if you're within the Express Post network or within two days if you're outside of it.This service is fully trackable with signature on delivery for $13. 

Sorry, our workshop is private and closed to the public. 

In the event of a loss, rest assured, your item will be replaced. No worries. 

We offer a vast selection of made to order handcrafted leather watch strap styles. Crafting your bespoke watch strap is a very detailed and laborious process. There are dozens of steps and many hours of meticulous manual labour involved in the creation of your watch strap. If you're unsure about your size, please contact us for assistance before placing your order. Choosing your correct size is a breeze. Be sure to read through "Determining your watch strap size" for help.

We’ll never send you anything less than perfect, as we take immense pride in our work and have a reputation for creating exceptional leather goods. Rest assured, if for some reason your item arrives damaged or there is some major issue on our part, we will remedy the situation. We guarantee it.

GUARANTEE

We’ll never send you anything less than perfect, as we take immense pride in our work and have a reputation for creating exceptional leather goods. Rest assured, if for some reason your item arrives damaged or there is some major issue on our part, we will remedy the situation. We guarantee it.

WARRANTY

We are meticulous in the handcrafting of our leather goods. Every product that leaves our workshop is inspected by three people to ensure quality. With proper use and care, our products should last you a very long time. Our one year warranty covers any Bas and Lokes products with manufacturing or materials defect under normal conditions of use such as stitching failure, assembly defects or material failure. Each case will be assessed individually.

This warranty does not cover normal wear and tear or damage caused by you, damages caused by accident, water damage, alterations made by you or a third party, and general neglect through use. Depending on the items and the nature of the issue, we’ll either repair or replace the item.

Despite the care and attention we put into making and quality-controlling our goods, we realize that occasionally, some things can be missed or issues can arise through use. If this is the case for you, just contact us with the nature of your problem and we’ll be happy to work with you to find a resolution.

No. Due to the high volume of orders and inquiries we receive, we are unable to make changes to orders after they have been received, nor do we cancel orders or issue refunds. This is unnecessarily costly and time consuming for us and a task and expense we wouldn't have had to begin with. We are a very small team and the vast majority of our time goes into fulfilling orders. We kindly suggest that you choose your product carefully before confirming your order or contact us with any questions or concerns you may have before placing your order.

Have a look at our "Leather Care" page for some basic care of your leather goods.

We can monogram many of our goods with your initials or up to seven letters (No numbers or other characters) for certain items in our handsome signature Arial Black font. Each letter is about 5mm tall.

Watch straps can be stamped with up to three intitials on the tail, lengthwise or on the keeper. Placement of initials will depend on where it suits the strap best according to the size of your strap. Suede straps CANNOT be stamped at all.

Other items such as watch rolls, wallets, ipad cases, iPhone sleeves, passport wallets, belts, pen cases, etc, can be stamped with up to seven letters.

We CANNOT monogram any item that is completely made of suede.

Please contact us first to see if the item you want monogrammed is suitable to be stamped.

Monogramming is $10 per each item stamped. Contact us to discuss further or CLICK HERE to add monogramming to your item.