ORDER TURNAROUND TIME
All ready-made products are dispatched within 2-3 business days. All two-piece watch straps are bespoke and require 7-10 business days to complete. If your order contains both bespoke and ready-made items, they will ship together when the entire order is complete. You'll receive a shipping notification when your order is dispatched to let you know it's on its way. Please note: business days means Monday thru Friday.
For international shipping we offer two options:
DHL eCommerce - This is standard service at a flat rate of $10 USD. All packages are registered, have signature confirmation and arrive within 7-14 business days after shipping. Packages are not trackable, however, this service is very reliable. Delivery time will depend on your country's customs clearance, busy holiday periods, natural disasters and dangerous weather conditions.
DHL Express - This is a blazing fast 2-3 business day, premium, fully trackable service with signature confirmation. It’s priced at very competitive rates starting at $14 USD.
For shipping within Australia we offer two options:
Australia Post Parcel Post - This is a 2-5 business day service and includes tracking and signature on delivery for $10 USD.
Australia Post Express Post - Packages arrive the next business day after shipping if you're within the Express Post network or within two days if you're outside of it.This service is fully trackable with signature on delivery for $13.
IMPORTANT SHIPPING INFORMATION
We are not responsible for shipping delays that are caused by busy holiday periods, peak times of the year, customs clearance, bad weather, war or any natural disasters.
International customers are solely responsible for any import duties, taxes or customs fees that may be charged by their country. Countries like the United States and many others don't have to pay import duties on orders under $2,000 USD, but a few other countries do.
Due to the high volume of orders and inquiries we receive, we're unable to make changes to orders after they have been received, nor do we cancel orders or issue refunds. This is unnecessarily costly and time-consuming for us and a task and expense we wouldn't have had to begin with. We are a very small team and the vast majority of our time goes into fulfilling orders. We kindly suggest that you choose your product carefully before confirming your order or contact us with any questions or concerns you may have before placing your order.
RETURNS AND EXCHANGE POLICY
We’ll never send you anything less than perfect, as we take immense pride in our work and have a reputation for creating exceptional leather goods. Rest assured, if for some reason your item arrives damaged or there is some major issue on our part, we will remedy the situation. We guarantee it.
Our one year warranty covers any Bas and Lokes products with manufacturing or materials defect under normal conditions of use such as stitching failure, assembly defects or material failure. Each case will be assessed individually.
This warranty does not cover normal wear and tear or damage caused by you, damages caused by accident, water damage, alterations made by you or a third party, and general neglect through use. Depending on the items and the nature of the issue, we’ll either repair or replace the item.
Despite the care and attention we put into making and quality-controlling our goods, we realize that occasionally, some things can be missed or issues can arise through use. If this is the case for you, just contact us with the nature of your problem and we’ll be happy to work with you to find a resolution.