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Shipping and Store Policies

ORDER TURNAROUND TIME

All ready made products will be dispatched within 2-3 business days. All two-piece watch straps and belts are bespoke and require take 7-10 business days to complete. If your order contains both bespoke and ready made items, they will ship together when the entire order is complete. You will receive a shipping update at the time your order is dispatched to let you know it's on its way. Please note that business days means Monday thru Friday.  

 

WORLDWIDE SHIPPING

For international shipping we offer two options:

DHL Registered Global Mail - This is a standard service and very reliable. We offer it complimentary free of charge on all international ordersThis service does not have tracking, though your package is registered and has signature confirmation for security and can take from 7-24 business days for delivery. Delivery and arrival times of your package using DHL Registered Global Mail will depend on your country's customs clearance, busy holiday periods and extreme weather near your location.

DHL 2-3 Day Express - This is a 2-3 business day, premium door to door service with full tracking and signature confirmation. It’s priced at extremely competitive rates starting at $29 USD. 

For shipping within Australia we offer two options: 

Australia Post Express Post - This service comes with full tracking and signature on delivery for $13. Packages arrive the next business day after shipping if you're within the Express Post network or within two days if you're outside of it.

Australia Post Parcel Post - This is a 2-5 business day service and includes tracking and signature on delivery. We offer this service free of charge. 

 

IMPORTANT SHIPPING INFORMATION

We are not responsible for shipping delays that are caused by busy holiday periods, peak times of the year, customs clearance, bad weather, war or any natural disasters. 

We cannot declare a lower order commercial value or mark a shipment as a "gift" in order to avoid or reduce customs fees, taxes or import duties. This is considered customs fraud and is illegal.

International customers are solely responsible for any import duties, taxes or customs fees that may be charged by their country. Countries like the United States and many others don't have to pay import duties on orders under $2,000 USD, but a few other countries do. 

 

CANCELLATIONS

Due to the high volume of orders and inquiries we receive, we are unable to make changes to orders after they have been received, nor do we cancel orders or issue refunds. This is unnecessarily costly and time consuming for us and a task and expense we wouldn't have had to begin with. We are a very small team and the vast majority of our time goes into fulfilling orders. We kindly suggest that you choose your product carefully before confirming your order or contact us with any questions or concerns you may have before placing your order.

 

RETURNS POLICY

We offer a vast selection of made to order handcrafted leather watch straps.  The crafting of your bespoke strap is a very detailed and laborious process as there are dozens of steps and many hours of meticulous manual labour involved in the creation of your watch strap.

When placing your strap order, please make sure you ask us questions if you are unsure about your size. Choosing your correct size is a breeze and we have happily provided lots of information about this throughout our website to make it easier to choose.
 
Every single strap is made to order to your exact specifications to fit your wrist and watch exclusively and as such cannot returned or exchanged as we cannot sell your strap to another customer. Because of the bespoke nature of all our goods, not just our watch straps, delays with packages clearing customs, and the added expense of shipping orders internationally back and forth, all sales are final. 
 
We’ll never send you anything less than perfect, as we take immense pride in our work and have a reputation for creating exceptional leather goods. Rest assured, if for some reason your item arrives damaged or there is some major issue on our part, we will remedy the situation. We guarantee it. 
 
 

 



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All prices are in USD

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